*This return & replacement policy is limited to products and orders purchased on KATSU Official Website.
Returns (US orders only)
Your purchases from KATSU are fully guaranteed. If you are not completely satisfied, we support No Hassle Returns within 90 days of purchase.
All returns must be received in original condition, including a new unused knife and a new outer box. We do not accept returns of used merchandise. YOU MAY CANCEL AN ORDER ANYTIME AS LONG AS IT HAS NOT SHIPPED. If 90 days have gone by since your purchase, unfortunately, return service is not acceptable. Please notice that this policy is only applicable to regular-priced items, and not applicable to special offers.
To complete your return, please send your order number, a photo of your new unused knife, and a photo of your new outer box to 📧service@katsuknife.com.
Refund
It will take up to two weeks for us to receive and process your return. Once we receive the item in its original condition and finish processing your return, we will issue a refund to the original method of payment within 7 working days.
You will be responsible for additional charges for returned items with damaged or missing items.
Shipping Address Instructions
Please ensure that you carefully verify your shipping address when placing an order.
Once your package has been shipped, we are generally unable to request logistics agencies to change its delivery address. And if the package cannot be delivered due to an incorrect address provided by you, it may be returned. Please note that it may take a long time for the package to be returned to us, and there is a high risk of loss during this process. Therefore, we regret to inform you that we cannot provide a refund or compensation for any losses caused by an incorrect shipping address.
Therefore, we strongly recommend that you confirm the accuracy of your address before shipment to avoid unnecessary losses.
Missing Refunds (if applicable)
If you haven't received your refund, please follow the steps below.
- First, check your bank account again. It may take some time for your refund to be officially released.
- Next, contact your bank. It usually takes some processing time before a refund is issued.
If you've done all these and still haven't received your refund, please contact us at 📧service@katsuknife.com.
Replacement Service
We provide product return & replacement service for the following situations:
- If you received a product with quality problems that affect normal use.
Please send an email to 📧service@katsuknife.com within 72 hours of receiving the items, and the email should be titled with “Replacement Application -” as start and include a video showing the defects of the knife and your order number. (Please make sure that the video is attached since it is important evidence to prove the product problem, which affects whether the exchange service can be carried out.) We will provide you with relevant services according to the degree of the problem with the knife.
- Received the wrong product.
If you have received the wrong item, please keep anything you received, including the outer packaging with the shipping label. And contact us within 72 hours of receiving the item through 📧service@katsuknife.com. Please provide your order number and follow our instructions to complete your return process. (Your cooperation is greatly appreciated.)